Obsidian Scale
Package Terms
- Package$1,050 prepaid for 3 qualified showed appointments within 30 days.
- When the 30 days startThe 30 days start once payment is received, the onboarding call is done, and the territory and building types are confirmed in writing.
- What counts as a qualified appointmentA commercial building in the agreed territory, with a property manager, facility manager or building owner who decides on cleaning, agrees to discuss cleaning and is open to a walkthrough. It must actually take place, in person or by scheduled phone or video. The decision-maker confirms it happened.
- What doesn't countDecision-maker no-shows, gatekeepers, buildings outside the territory, residential properties. If the decision-maker doesn't show, we book a replacement. If they reschedule, it counts once it happens.
- If you miss a meetingIf you miss, are late to or cancel a meeting we booked, it counts as delivered.
- First appointmentWe aim for your first appointment within 14 days. That's a target, not a guarantee.
- RefundAt day 30 we refund $350 for each undelivered appointment, to your original card within 10 business days. 3 delivered: $0. 2: $350. 1: $700. 0: $1,050.
- Extension instead of refundIf you agree in writing, we can finish undelivered appointments within up to 30 more days instead of refunding. Anything still undelivered then is refunded at $350 each.
- ExclusivityFrom payment through the end of delivery, you're our only client for your building types in each city in your territory.
- Your partReply about scheduling within 24 hours and report each meeting's outcome within 24 hours. Delays on your side extend the 30 days by the same number of days.
- Early cancellationIf you cancel and we're not at fault, we keep $350 per delivered appointment plus a $200 fee and refund the rest. If we're at fault, we refund $350 per undelivered appointment.
- No guarantee of resultsWe don't guarantee signed contracts, revenue or any result from a meeting. The walkthrough, quote and sale are yours.
- Written agreementEach client also signs a written agreement, which controls if anything here differs.
- Questionsdylan@obsidianscale.com